If your organisation isn’t currently providing accessible formats of your print communications, here’s some advice on how you can approach the new service with confidence and with your individual customers in mind. Be customer-focused If the document is for a specific individual, feel free to check if they have specific requirements or requests. For example,...
For many of us, learning to drive is one of life’s rites of passage. It represents a stepping-stone into adulthood, and a passport to independence we all too quickly take for granted. How it might feel to have that autonomy taken away from us is something to which we barely give a thought; yet for...