Hearing Loss and Deaf Awareness Training– Interactive Online Course

Some of your customers, clients and employees may be living with hearing loss, so here’s how you can empower your staff team with the necessary knowledge, skills and confidence to offer support when needed.

Our live online deaf and hearing loss awareness sessions allow your team members to join from anywhere in the world. The training focuses on empathy and engagement to raise awareness and promote positive change within organisations and wider society. Our aim is for this to be part of a sea of change in attitudes to, and opportunities for, deaf people, people with hearing loss and those living with tinnitus.

Our interactive and informative training sessions are delivered by professional disability trainers with personal and lived experiences of hearing loss. Therefore, your team will get a real insight into the barriers often faced by deaf people in employment settings and when trying to access services.

Who should attend?

The course is suitable for anyone in a customer-facing role and staff members responsible for recruitment and retention.  It is also ideal for managers and teams who have deaf colleagues.

We’ll discuss common questions about deafness and hearing loss including:

  • How do I support a person with hearing loss?
  • What does it mean to have hearing loss?
  • How do I get the terminology right so I don’t offend?
  • What jobs can deaf people do?
  • How can I ensure my business is accessible for people with hearing loss?
  • How do I communicate with deaf people?
  • How do I ensure my employees maintain good hearing health?

Deaf and Hearing Loss Awareness Training course content

Your organisation’s needs will be fully met through our bespoke awareness training, which can be tailored to suit your business requirements.

Typically, you’ll learn about:

  • The causes and effects of hearing loss
  • The emotional impacts
  • Lip-reading and non-verbal communication
  • Basic British Sign Language (BSL) and the fingerspelling alphabet
  • Effective communication and appropriate language
  • Reasonable adjustments in the workplace
  • Complying with The Equality Act 2010
  • Making your buildings and environments accessible
  • The importance of hearing health
  • How assistive technology can empower a person with hearing loss

You’ll find the course interactive, challenging and engaging. Delegates will be encouraged to take a hands-on approach and will have the opportunity to direct questions to our experienced trainer. If the interactive element is not required, you may wish to consider our Online Deaf Awareness Training package.


2-hour online session for a group of up to 16 learners

£500 +vat

To find out more or book a session, please email info@visualisetrainingandconsultancy.co.uk