Accessibility | Follow Us
Youtube Icon

Disability Awareness Training e-learning

A group of friends smiling and having fun in a pub. It includes a woman in a wheelchair and a man with a prosthetic leg. We use this image in training.

Online Disability Awareness Training

Our Online Disability Awareness Training e-learning course will fully equip you to confidently interact with and serve disabled people. Our training packages will give you and your staff everything you need to develop a competent, confident attitude to providing service to people who identify with disability.

Let’s be clear, people with disabilities are just regular individuals – family members, friends, service users, professionals, colleagues, managers and customers.

Many people feel awkward when communicating and assisting people with disabilities as they don’t want to offend so may just ignore the person or panic.  There really is no need for this. Although it’s understandable, it’s not the best way to attract and retain customers, or to present to the world your organisational perspective of disabled people. However, with our disability awareness training we can challenge preconceived ideas and inspire new ways of thinking that will re-educate staff for the better.

Most people have good intentions and really want to get things right, so we’ve developed this interactive and engaging online course that will leave you feeling confident, empowered and motivated when it comes to interacting with people with disabilities.

There are over 13 million people currently living in the UK with a disability so let’s break down those barriers together!

Graphic showing people with a range of disabilities

We’ll help you answer these questions and many others…

  • Will I cause offence if I offer help to a person with a disability?                                          Disability symbol of person in wheelchair. Symbol has other icons as part of the chair that represent other disabilities.
  • Is it okay to use words like ‘see, hear and walk’?
  • Can I ask someone about their condition?
  • What is reasonable in relation to reasonable adjustments?
  • How much is an employee with a disability going to cost my business?
  • How should I communicate appropriately?
  • Why don’t many people with disabilities apply for our vacancies or use our facilities?

Course content

  • Definitions and Types of Disabilities
  • Legislation, Discrimination and Reasonable Adjustments
  • Employment Matters
  • Etiquette, Communication and Interaction
  • Appropriate Language

Also includes…

  • Personal input from our experienced trainers who have lived experience of disability
  • Interactive quizzes and myth busting content
  • Individual case studies
  • Informative videos

The Benefits of Disability Confidence and Awareness e-learning

  • Colleagues working with employees who have a disability feel more comfortable and confident.
  • Helps to attract or retain employees with disabilities.
  • Businesses – the total spending power of families with at least 1 disabled person is estimated at £274 billion a year so your marketing needs to target the ‘purple pound’.
  • Empowers staff to deliver high quality customer service without feeling awkward or worrying about causing offence.
  • Includes a personalised certificate of completion which can be used as CPD evidence.

Why choose Visualise?

Our trainers are highly skilled, with a variety of disabilities which enables them to provide first-hand knowledge and practical insights, based upon their lived and professional experiences.

Our approach removes any fear around disability – we’ve heard it all before and are never offended!  We’ve been working in the disability sector since 2014 and our courses continue to receive excellent feedback.

Cost and duration

The cost of the course is £30 +vat per learner and it takes around one and a half hours to complete. We also offer the ability for you to integrate the course into your Learning Management System (LMS). Please contact us to find out more and obtain a quotation.

Enrol now…

Start making a difference today by enrolling with this button  Disability Confidence and Awareness

Any questions?

If you have any questions or need more information, call us on 07472305268, or email

What do others say about this service?

“Wow, it was amazing and very beneficial! I really enjoyed the course and would highly recommend it to others” – Housing Officer for Cardiff Community Housing Association

Cardiff Community Housing Association

“It was one of the best awareness courses I have done and I will now be able to confidently help more customers” – Personal Adviser at Jobcentre Plus

Jobcentre Plus

Take a look at our disability-related blogs by selecting the links below…

The Importance of Workplace Disability Awareness Training

Communication in the Workplace around Disability

Is it time to change the disability symbol?

Disability Access in the UK Leisure Industry

Benefits of Disability Confidence

Disability Inclusion in Fashion Revolution week