Visual Impairment Awareness Training – Face to Face

A Visualiase trainer guiding delegate who is wearing a blindfold

Visual Impairment Awareness Training – Face To Face

Some of your customers, clients and possibly employees may be living with some form of sight loss which may not always be obvious. Therefore, responsible organisations should ensure they are able to cater for their needs by empowering their staff with the necessary knowledge, skills and confidence. This is where our face-to-face visual impairment awareness training comes into its own. We come to you.

Our visual impairment awareness training programmes focus on empathy and engagement as a means of raising awareness and channelling positive change within organisations and larger society; our aim is for this to be part of a sea of change in attitudes to, and opportunities for, people with vision impairments.

As our nationwide courses are delivered by professional trainers, many of whom have lived experiences of visual impairment, so your team will get a real insight into how to deliver high quality customer service to people living with sight loss.

Who should attend?

The courses are suitable for anyone from customer facing staff for example receptionists, medical staff, carers, nurses or managers.

Common questions about visual impairment, sight loss or blindness

Lady with a white cane asking a man for directions and he says over there, she replies where is over there? Our Visual Impairment Awareness Training addresses this common mistake.

  • How do I support a person with a visual impairment?
  • How do different people see the world?
  • Is visual language such as “see you later” offensive?
  • How do blind people access a computer and what jobs can they do?
  • How do I guide someone with sight loss?
  • How can I ensure my business is accessible for people with sight loss?
  • How do I communicate with people who have a visual impairment?
  • How do I ensure my employees maintain good eye health?
  • Is it ok to use the words “blind” and “blindness”?

Visual Impairment Awareness Training course content

Your organisation’s needs will be fully met through our bespoke visual impairment training which will be tailored to suit your particular business requirements.

Typically, you’ll learn about:

  • Causes of sight loss, eye conditions and their effects
  • Understanding the  emotional impact of sight loss
  • Sighted guide training – how to safely guide a person with a visual impairment
  • Effective communication and appropriate language
  • Reasonable adjustments to ensure you comply with The Equality Act 2010
  • Making your buildings and environments accessible
  • The importance of eye health, especially for visual display users
  • How assistive technology can empower a person with a visual impairment

You’ll find the course both interactive and engaging as it enables staff to take a hands-on approach and use simulation exercises to reinforce perspectives, whilst fostering confidence in supporting  and delivering high quality services to  people with visual impairment or sight loss.

We have delivered these courses to various clients, nationwide. Take a look at our video to see what delegates say about our sessions.


You’ll benefit from courses being delivered at your workplace which minimises staff time away from normal duties and facilitates the training of actual scenarios in-situ. If you prefer an off-site course, we can arrange for the use of a training facility close to your premises (may incur an additional charge for room hire).

One of our female trainers guiding another lady who is wearing a blindfold up some stairs. Our Visual Impairment Awareness Training will enable you to do the same safely and effectively.

Why choose Visualise as your training partner?

All our trainers are highly skilled and have a variety of disabilities, which allows them to provide first-hand, practical insight and training based upon real-life experiences. We are also one of the U.K.’s premier providers of Visual Impairment Workplace Assessments.

What attendees say about our VI awareness training…

“I thoroughly enjoyed Daniel’s training course as it was informative with a good mix of theory, film and interactive learning. I particularly enjoyed the simulation specs and guiding exercises. Daniel’s delivery style is both fun and engaging.”

PRM Training Officer, OCS, London Gatwick Airport

OCS logo

“It was a complete pleasure and fun experience to undertake the visual impairment training offered by Daniel. His knowledge and experiences bring to life a topic that some people find hard to discuss. The session was full of fun exercises and gave a real insight into how simple things can make a real difference. I would highly recommend this training to anyone.”

Programme Support Manager, The Prince’s Trust Cymru

Princes Trust logo

“From the first enquiry to the follow up emails, the communication with Visualise has been fantastic.
Daniel came into college to deliver Visual Impairment Awareness training to a group of teachers and teaching assistants who work with young people with profound and multiple learning difficulties and complex health needs. The training was engaging, professional and fun, which included information on various visual impairments, interactive activities and advice on guiding.”

Clare Scattergood, Head of Victoria College Birmingham

Victoria College logo. A white tree with an olive green background and 'Victoria College' wording below

Cost and Booking Information

Half Day session is £795+vat (plus travel and accommodation expenses if applicable).

To discuss your requirements, call Daniel Williams on 07472305268 or email

or to book, please complete this form Training booking form Face to Face

We also offer Online Visual Impairment Training via our e-learning package.

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