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Customer & Patient Service Archives

Eye patient being told there's nothing more that can be done

Short Sighted Eye Testing by BJ Edwards

More than just a pair of eyes Let us start with a dose of philosophy in order to set the scene. What am I? Yes, it’s a tough question, and a classic, a question you wouldn’t expect to find in an article about eyesight, but nevertheless, it is a necessary and valuable starting point, because...
Eye test chart

Visiting the Opticians Through My Lens

From Optometrist to patient, Sandra highlights her experience of accessing the eye care pathway 2 years on and some 30 Eye Clinic visits later I am starting to feel it is time to accept and hopefully adapt to my wavy world and get on with life. I don’t like to think about the hours my...
lady with white cane asking for directions

The Importance of Workplace Disability Awareness Training  

Over seven million people of working age in the UK have a disability, and employment opportunities for this huge cohort are still woefully inadequate.   For many people with disabilities however, finding employment that matches their skills and experience is often not the end of discriminatory employment practice, but the beginning.   Disability discrimination   Many people with disabilities report feeling marginalised within the workplace not only by managerial...
Eye clinic room, full of equipment

Tea and Empathy at the Eye Clinic please…

Look Straight Ahead By BJ Edwards www.bjedwards.co.uk “Open as wide as you can for me…” the doctor says from the other side of the white light. “Look straight ahead… that’s it, nice and wide and straight ahead.” With warm and capable fingers, he raises my eyelid higher, and I grip the handles of the frame...