Daniel Williams, Founding Director of Visualise Training and Consultancy, discusses this view from the patient’s perspective.
Many opticians, optometrists, and even staff within the practice still think that low vision care is all about magnification. It’s not. While magnifiers are important tools, the essence of low vision care is helping people by understanding their needs, offering support, and connecting them to a broad range of resources. The technology landscape has changed drastically from the traditional magnifiers many are familiar with. Today, patients can benefit from accessibility features on smartphones, specialised software, and even simple solutions like using a phone’s camera as a magnifier. The key is recognising the range of options available to support individuals with visual impairments.
It’s essential to remember that low vision support isn’t just the responsibility of the optometrist. The receptionist, optician, and every staff member in the practice play a critical role. Every person within the practice has an opportunity to make a difference in someone’s journey, whether that’s through offering reassurance, explaining what’s available, or referring them to the appropriate services. Low vision care is not just a medical issue; it’s about the overall patient experience, and the practice should be a place where people feel understood, empowered, and supported.
When patients are diagnosed with a visual impairment, the focus tends to shift to medical solutions and referrals to ophthalmologists. While medical care is undoubtedly important, it’s not the only support patients need. Non-medical referrals are equally vital for helping people regain independence and navigate the emotional and practical challenges that come with sight loss. Early intervention is crucial in this process. Referring patients to local sight loss charities, Eye Care Liaison Officers (ECLOs), and social services for rehabilitation can have a profound impact on their ability to adapt to their new reality. These services provide practical support, from mobility training to home adaptations, ensuring individuals don’t feel isolated or overwhelmed.
Moreover, early referrals can help patients realise that sight loss doesn’t have to mean the end of their life as they know it. It’s a shift in how they see the world, but with the right tools, support, and guidance, they can continue leading a fulfilling, independent life. The role of the optometry team is pivotal in making this transition as smooth as possible. By recognising the broader needs of their patients, optometrists can go beyond vision tests and magnifiers and take a more holistic approach that addresses both the emotional and practical aspects of low vision care.
The optometric team should also equip themselves with knowledge about the range of technologies available to support those with visual impairments. An increasing variety of digital tools, apps, and assistive technology can significantly improve a patient’s quality of life. Sharing information about magnification software, accessibility features on smartphones, or digital reading aids can empower patients to take control of their vision loss in a manageable way.
It’s no longer enough for practices to say, “I don’t do low vision.” The role of the optometrist, and indeed everyone within the practice, should be to offer a comprehensive service that includes providing vision tests, advice, referrals, and emotional support. Whether it’s a simple conversation about a patient’s options or a referral to a support service that can guide them through the next steps, every interaction is an opportunity to make a lasting difference in someone’s life.
Low vision is not just about tools and gadgets—it’s about a shift in how we think about and respond to people with visual impairments. The key is early intervention, empathy, and a commitment to helping patients navigate the changes that come with sight loss.
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To ensure your team is equipped to interact confidently and respectfully with colleagues and individuals who have visual impairments, visit https://visualisetrainingandconsultancy.com